Every possible precaution will be made to keep your pet(s) safe. But to further insure your pets' safety, all pets in the care of Not Home Alone will be provided a temporary id tag with our phone number.

Your keys will be safe with us. We have them numbered and locked away in a secure location. Each number is then cross-referenced in a separate location so no one will be able to take your key and know which house the key goes with. By keeping a key in our possession, all it takes is a phone call to schedule your next reservation. If you get held up at work or decide to go out to dinner, all you have to do is call and arrange for a sitter and you are free and your pets will be taken care of.

If you request we can leave your key in a determined location after our last visit. We don’t like to leave your key in the house in case we need to make another visit because plans unexpectedly change. We also discourage leaving keys in mailboxes or under doormats for safety reasons. If we need to pick-up or drop-off a key after your initial visit, we charge an extra $5.00 per trip.