What about if the weather is inclement? In the event of inclement weather, we request on your contract the name and phone number of a person living nearby. If we are physically unable to reach your home due to impassable roads, please provide us with this information so that we can contact this person to request assistance. Your pet’s health and well-being is our utmost concern and we will contact you as soon as possible to keep you informed of these events.

Oops! I ran out of Food. Can you buy some? If you need us to get some supplies, we can do that. We will charge a $15.00 trip fee and leave you the receipt(s) showing the amount we need to be reimbursed.

What do you do with the pet waste? We will provide plastic bags to collect the waste and dispose of it away from your home.

What about fences? Fenced in yards are wonderful playgrounds for dogs and allows them additional space to exercise and play. However, a no fence system is totally secure. We do not accept responsibility or liability for any client’s animals that escape or become lost or injured, fatal or otherwise, when instructed to leave your pet in a fenced area. This included electronic, wood, metal, or any other type of fence.

Do you walk dogs on a leash? Yes. We require all dogs to be on a leash during outdoor walks.

What about interaction with other dogs or animals? Animal behavior can be unpredictable. We will not permit your dog(s) to interact with strange dogs. If stray dogs that are off leash approach, we will do our best to keep interaction at a minimum and move away from them. We do not accept responsibility for the cost of any necessary medical attention required by ourselves or the animals.

Oops! What happens if an accident happens? We will clean up after your pets to the best of our ability. Please inform us of the designated area for appropriate cleaning supplies. If there are accidents above and beyond the normal amount anticipated, we will charge a reasonable fee for extra clean up.

What do we need to provide for the pet sitter? The main things that we will need access to while pet sitting are the following: food, treats, toys, leash & collar, garbage bags, litter & scooper, drying towel, paper towels, cleaning supplies, and any special medical instructions and medications.  

What if I return home early? If you return home early, please notify us immediately. If, however, you do not notify us of an early return and we make a trip and find you home, the regular per visit charge applies.

What if we need to cancel? We understand your plans change and we generally do not charge for cancellations with adequate notice. However, please understand that pet sitting services and kennels receive more requests for reservations than they can handle during holiday time periods and we may have turned away other clients because we have reserved time for you. Please notify us of cancellations as soon as possible. If you cancel 24 hours or less prior to the date of the first visit, a $15.00 cancellation fee will apply.

How do I make future reservations? We prefer Email requests at NotHomeAlone@cebridge.net. This way we have a printout of exactly the dates and time you need covered. You may also call our office at (281) 782-2539.

We’re back! Should we let you know? Yes. We worry. Please call our office at (281) 782-2539 or Email us at NotHomeAlone@cebridge.net to let us know you have arrived. We just want to make sure that your pets are taken care of if something unexpected would happen.